How the energy module works in Wertek AI

How it works (concept)

Wertek AI's energy module ingests periodic readings from electrical meters — voltage, current, and power per phase, power factor, energy, and THD — and turns them into consumption dashboards, cost estimates using the average price you set, alerts, and power-quality monitoring. Meters connect in two ways: through an energy gateway installed on site, or with cellular-connectivity meters that report directly. The integration library covers more than a dozen models from 10 brands (Eastron, Schneider Electric, Siemens, ABB, Carlo Gavazzi, Finder, Janitza, CHINT, SATEC, and Acrel).

Each meter can represent the main service entrance, the submetering of a panel or tenant, or the consumption of a specific asset — and it links to that asset's digital identity, so electrical anomalies feed the same history as diagnostics and maintenance. What the full solution solves (consumption and cost, tenant portal, Grid Code): Energy and power quality. This guide teaches you how to use it.

First 15 minutes

What you need to connect your first meter. Meter setup is handled with you by the Wertek team or your integrator — it isn't a self-service process, because it requires electrical-installation data. Have on hand:

1. Meter brand and model (or the decision to install one of the supported models).
2. Connectivity type: on-site energy gateway (requires power and internet or a data SIM) or cellular meter.
3. Measurement-point data: which panel or asset it measures, CT transformation ratio if applicable.
4. Site average price (per kWh, taken from your bill) — you can set it later, but without it no money amounts are shown.

How to validate the meter came alive: on the web, go to Energy, open the meter, and verify the live metrics (voltage, current, power) are updating. The first readings can take 5 to 10 minutes after connection. A voltage consistent with your installation (e.g., ~127 V per phase in low voltage in Mexico) is the quick sign the scaling came out right.

Step-by-step flow

1. Connect the meter (with the Wertek team or your integrator) and validate the live metrics.
2. Check consumption: the Energy dashboard shows consumption by day and month, demand, and comparisons by meter and by site.
3. Set the average price: in the site settings, enter the average price per kWh from your bill. The Consumption and cost tab of the meter then shows the month's consumption and its cost, labelled "Estimated with your average price" — an estimate, not an official bill. Wertek does not compute tariff periods, demand charges, or power-factor penalties.
4. Create a multi-tenant property (plazas, buildings, condominiums): in Energy → Commercial Properties, press New Commercial Property — name, address, logo and colors, $/kWh rate, and fixed charge. Then Add Tenant: name, unit or office (e.g., "Unit 12A"), and the corresponding meter.
5. Share the tenant portal: each tenant has its own URL (via the Copy URL button). The tenant opens it with no account needed and sees their month's consumption, estimated bill, 7-day chart, and live metrics, branded with your property's identity.
6. Capture manual readings when a point has no connected meter: in the mobile app, open the asset and use Meter Readings to record the display reading. Administrators manage these on the web under Provider → Meter Readings and Energy Allocation (a section visible for organizations registered as service providers).
7. Enable Grid Code (Mexico): in Settings → Grid Code Profiles, select the country/regulation; the Grid Code section checks your measurements against the regulatory limits (power factor, unbalance, THD) and generates the compliance report.

Common issues and fixes

• "No energy data is coming in" — the meter must be configured and connected: verify the gateway's power, its internet connection, and the meter's communication parameters. If it's a cellular connection, confirm the SIM has data.
• "The meter stopped reporting" (stale) — it's almost always power or connectivity of the on-site gateway: check that the gateway is powered on and has active internet/SIM before escalating.
• "The cost doesn't match my CFE bill" — it is an estimate: the month's consumption times the average price you set. The real bill can differ due to demand charges, power-factor penalties, and utility adjustments, which Wertek does not calculate. Compare the average price with your latest bill.
• "No money amounts appear" — the site has no average price: the platform says so and does not invent one. Set it in the site settings.
• "Readings show zero or absurd values" — this is usually measurement-point configuration (CT ratio or scaling): report it to support or to your integrator with the meter name to correct the setup.
• "The meter got linked to the wrong asset" — request the link correction from support or your integrator; don't delete the meter, so you don't lose the reading history.

What's next

• Power quality in depth: THD, unbalance and voltage events (sags/swells) and SMS alerts, depending on your plan. Detail in Energy and power quality.
• Continuous compliance: use the Grid Code report monthly as evidence of power-factor management.
• Energy + asset condition: correlate electrical anomalies with the same equipment's vibration and temperature (diagnostics guide) and turn findings into work orders (CMMS guide).
• Whole buildings: if you manage a property with a BMS, start with the buildings guide.